Shipping Policy

Shipping & Delivery Policy

Welcome to YuRan Technology INC (www.lylemer.com). This policy explains how we ship and deliver your orders.

We currently ship to: USA, UK, IT.

Notes

  1. Once your order is paid, our warehouse needs 5-7 business days to process it. You'll receive a shipping confirmation email with a tracking number once it ships.
  2. In-stock, non-pre-order items ship within 2 weeks.
  3. Extra shipping charges from address changes or special addresses outside our Free Shipping Service are paid by the customer.
  4. Please provide your complete address, including apartment/unit number, street, city, and state. Customers are responsible for losses caused by an incomplete or incorrect address.
  5. We are unable to ship to Hawaii, Puerto Rico, Alaska, the U.S. and U.K. Virgin Islands, APO/FPO addresses, P.O. Boxes, or any Armed Forces addresses (Europe, Pacific, or the Americas).
  6. Pre-order items ship within 10-20 business days.
  7. Final delivery time depends on local logistics conditions.
  8. For damaged or missing items, please contact our customer service team for assistance.
  9. Dispatch may be slightly delayed during peak season.

Please keep in mind:

  1. Shipping times are a guide only, based on dispatch date. We will do our best to minimize delays.
  2. We cannot file a refund for a failed delivery caused by being unreachable at delivery or by incorrect consignee information (address, phone number, or name). If your order information is wrong, please contact us with your order number and the correct details before shipment.

Thank you for your patience and understanding.

Contact Us

Questions? Email us at [email protected], or write to us at YuRan Technology INC 559 E 7th St Durango Colorado 81301 US. Due to high volume, please allow up to 48 business hours for a reply.